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Customer Care Officer

Job Title:

Customer Care Officer


Location:

Dar es Salaam, Tanzania


About the Company / Employer:

Watu Credit is a financial services provider focused on delivering accessible and inclusive lending solutions. The company supports clients through technology-driven customer service and asset financing options.


Responsibilities:

  • Manage inbound/outbound calls, SMS, and client communications
  • Handle inquiries, complaints, and telesales activities
  • Maintain client and lead databases
  • Verify loan applicants and ensure complete documentation
  • Educate clients on loan terms and payment details
  • Provide after-sales support (device swaps, app issues, theft cases)
  • Generate reports and escalate unresolved issues

Minimum Requirements:

  • Diploma or Bachelor's degree in Marketing, Business, or related field
  • 2+ years experience in customer service or telesales
  • Strong communication and problem-solving skills
  • Proficiency in MS Office and CRM software
  • Ability to manage multiple tasks and meet deadlines

How to Apply:

Apply online via the official link:
👉 Click here to apply

Note: No payment is required to apply. Beware of job scams.

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