Customer Support Specialist

Job Title:

Location:
Dar es Salaam, Tanzania

About the Company:
Meridianbet is a dynamic and fast-growing company in the gaming and entertainment sector. With a strong presence in the Tanzanian market, Meridianbet provides exceptional customer experiences and is now looking to expand its online support team. The company values reliability, efficiency, and professionalism in its services.

Job Summary:
Meridianbet is seeking a dedicated and detail-oriented individual to join its team as a Customer Support Specialist. This role is based in the Online Department and reports to the Online Customer Support Manager. The successful candidate will be responsible for delivering excellent support services to customers across various digital platforms.

Key Responsibilities:

Respond promptly to customer inquiries via live chat, email, and social media.
Resolve customer issues related to payments and escalate complex cases to appropriate teams.
Liaise with payment service providers to ensure timely resolution of payment-related concerns.
Maintain a high standard of customer service by offering friendly, accurate, and professional support.

Minimum Requirements:

A minimum of 3 years’ experience in a customer support or related role.
A bachelor’s degree from a recognized institution.
Fluency in both English and Swahili.
Proficiency in Microsoft Office and experience with Customer Relationship Management (CRM) tools.
Strong attention to detail and the ability to manage multiple tasks simultaneously.
Willingness to work on weekends, public holidays, and in rotating shifts.

How to Apply:
Interested applicants who meet the above requirements should send their application and CV combined in one PDF document to:

📧 hr@bittech.co.tz

Application Deadline: 30th July 2025
Only shortlisted candidates will be contacted.